Vivint vs. Fortress How do our Security Services compare?

		VIVINT
BBB HISTORY & RATING	A+ Rating	See BBB standing.
ACCOUNTABLE EMPLOYEES OR SUBCONTRACTORS?	Employees; never any subcontractors.	Inquire if they use any subcontractors for sales, installation or service work.
LOCATION	Local company with nationwide monitoring	Has corporate offices in Utah.
MONITORING STATIONS	Local company with offering nationwide monitoring service.	Operates U.L. Listed monitoring.
CUSTOMER SERVICE & LIVE RESPONSE	Live domestic representative response 24 hours a day 365 days a year	Yes
EQUIPMENT NAME	Honeywell	Other proprietary equipment.
EQUIPMENT MANUFACTURER	Honeywell	Other proprietary equipment.
WIRELESS SIGNAL COMMUNICATOR	We offer 4G wireless monitoring on our Honeywell Vista panels.	2G - 3G
HOME AUTOMATION ADD-ONS	Full scope of alarm and home automation with Honeywell's award-winning Interactive Services. Nonproprietary systems and services put you in control. Systems support homeowner-installed DIY Z-Wave® devices.	Some of their products and services are proprietary, which means no other alarm company can monitor their system if the customer chooses to switch from them.
REMOTE ACCESS	Honeywell Total Connect - live connection to your security system	Some of their products and services are proprietary, which means no other alarm company can monitor their system if the customer chooses to switch from them.
LANDLINE MONITORING	Yes, if requested.	Yes, if requested.
TERM LENGTH	Our standard agreement is 39 months.	Some of their contracts are as long as 60 months.
FIXED vs. VARIABLE MONTHLY RATES	We have never increased rates	Inquire if they have guaranteed rates.
MONTHLY RATES	Rates for landline monitoring can be as low as $17.99/month.	Rates can be high – just call them to find out.
CRASH & SMASH TECHNOLOGY	Yes, Honeywell's exclusive API Technology.	Yes
EQUIPMENT WARRANTY	Lifetime Warranty with site visit with most systems.	Inquire if their Lifetime Warranty is extra or included.
GUARANTEES	Up to $1,000 Guarantee. See restrictions.	Inquire if they offer a $1,000 Guarantee.