24/7 Support

Fortress Security is closely monitoring the outbreak of COVID-19 (coronavirus).
The health and security of our patrons and community are important to us. We are avidly following the CDC’s guidelines on preventative measures. In the event of a national quarantine, our services will be available.

As members of the critical emergency services sector, we will be observing our responsibility of keeping you and your family safe by continuing to support our valued customers and offering our services to our local community.

Email Fortress Support at [email protected]

Live Support

1 (866) 378-9258

8am – 5pm CST weekdays, you will be routed to your local branch office.

After Hours Support

1 (866) 378-9258

You will reach one of our five 24-hour National Monitoring Stations.

Tech Hotline

1 (866) 378-9258

After hours technical assistance.

If your technician does not answer, your call will be returned by a Fortress Security technician immediately upon their first opportunity.

Billing Support

1 (866) 378-9258

8am – 5pm CST weekdays

You will be routed to your local branch office where our billing support personnel are here to assist you with paying your bill, checking on your account, signing up for our easy Auto-pay service or other billing/account questions.

View a Glossary of helpful security terms

Click to See Downloadable User Manuals

Standard Keypad

Honeywell V15P/20P

Lynx Touch

Honeywell Lynx 5100


DSC 1555/1616

Fob Kit

Keyless entry remotes

Fob Kit

Total Connect Remote Access Training Video

LYNX Touch User Support Videos


Alarm Permit Information

Please contact your local municipality or Police Department’s non-emergency phone line.