BBB HISTORY & RATING
ACCOUNTABLE EMPLOYEES OR SUBCONTRACTORS?
FORTRESS
Employees; never any subcontractors.
ADT
Inquire if they use any subcontractors for sales, installation or service work.
LOCATION
FORTRESS
Local company offering nationwide monitoring service.
ADT
Has corporate offices in Florida.
MONITORING STATIONS
FORTRESS
Multiple domestic U.L. Listed monitoring stations.
ADT
Operates U.L. Listed monitoring.
CUSTOMER SERVICE & LIVE RESPONSE
FORTRESS
Live domestic representative response 24 hours a day, 365 days a year.
ADT
Yes
EQUIPMENT NAME
FORTRESS
Honeywell
ADT
Proprietary products. DSC, some Honeywell.
EQUIPMENT MANUFACTURER
FORTRESS
Honeywell
ADT
Proprietary products. DSC, some Honeywell.
WIRELESS SIGNAL COMMUNICATOR
FORTRESS
We offer 4G wireless monitoring on our Honeywell Vista panels.
ADT
2G, 3G and 4G if requested.
HOME AUTOMATION ADD-ONS
FORTRESS
Full scope of alarm and home automation with Honeywell's award-winning Interactive Services. Nonproprietary systems and services put you in control. Systems support homeowner-installed DIY Z-Wave® devices.
ADT
Some of their products and services are proprietary, which means no other alarm company can monitor their system if the customer chooses to switch from them.
REMOTE ACCESS
FORTRESS
Award-winning Honeywell Total Connect Remote Access Services
ADT
Some of their products and services are proprietary, which means no other alarm company can monitor their system if the customer chooses to switch from them.
LANDLINE MONITORING
FORTRESS
Yes, if requested
ADT
Yes, if requested
TERM LENGTH
FORTRESS
Our standard agreement is 39 months.
ADT
Range from 36-60 months in most states.
FIXED vs. VARIABLE MONTHLY RATES
FORTRESS
We have never increased rates.
ADT
Inquire if they have guaranteed rates.
MONTHLY RATES
FORTRESS
Rates for landline monitoring can be as low as $17.99/month.
ADT
Rates can be high – call them to find out.
CRASH & SMASH TECHNOLOGY
FORTRESS
Yes, Honeywell's exclusive API Technology
ADT
Not available with Pulse System.
EQUIPMENT WARRANTY
FORTRESS
Lifetime Warranty with site visit with most systems.
ADT
Inquire if their Lifetime Warranty is extra or included.
GUARANTEES
FORTRESS
Up to $1,000 Guarantee. See restrictions.*
ADT
$500 Guarantee with restrictions

*Up to $1,000 Theft Protection Guarantee.
Pays your home owner’s insurance deductible (up to $1,000) in the event a burglary occurs while the alarm system is armed. See restrictions and details.

*Certain restrictions and details apply. See Fortress Security for complete details. Fortress Security will reimburse the actual out-of-pocket money you have paid to your insurance company towards your homeowner’s deductible once your insurance claim has been settled. This offer is valid only after the customer’s first year of service from the date of activation of service and only to the owner of the home listed on the Alarm Monitoring Agreement of Fortress Security L.L.C. as a subscriber and if, and only if, ALL of the following requirements are met to Fortress Security’s reasonable satisfaction. The following restrictions apply: 1) valid only to homeowners and does not apply to businesses, nonprofits or government agencies 2) the alarm system must be armed at the time of the burglary 3) the customer must be paid current on all services provided by Fortress Security L.L.C. at the time of the burglary and the account must be in good standing 4) Fortress Security L.L.C. must be notified of the burglary within 72 hours 5) and must be provided a police report and an insurance settlement copies within sixty (60) days of the property loss in order to validate the claim and such police report and insurance claim are not contested by the AHJ or the insurance carrier 6) does not apply to smoke detectors 7) the property loss was the result of a burglary that took place while the security system installed at subscriber’s premises was in good working order and was “on”, and while the subscriber’s doors, windows and overhead garage doors were all locked 8) and the intruder entered the home through a door, window or other area equipped with a Fortress Security detection device, and such detection device was not “bypassed” 9) and subscriber is not in any way in default under the Fortress Security L.L.C. Alarm Monitoring Agreement or the Alarm Installation Agreement 10) subscriber writes a letter and signs it stating that all such requirements have been satisfied 11) subscriber understands that Fortress Security reserves the right to reject any claim for reimbursement that does not comply with ALL the requirements.