Houston Expansion Covered in Security Systems News September 17th, 2014
This September, Fortress Security spoke to industry news outlet Security System News about their recent service expansion to the Houston metro area. Owner Jerrod Smith highlighted the benefits of launching in a new city, thanks to a good hiring climate in Houston, plus tools that allow technicians to work remotely on tablet computers without reporting to a brick and mortar storefront. He also talked about the focus on customer service Fortress offers.
The company has an A+ rating with the Better Business Bureau. Smith said customers give Fortress five-star ratings because “we are a small company and we take a little more time with our customers in the sales process and also the installation process and then … making our customers feel like they’re not just completely forgotten about after the install is really important to us.”
Smith gave additional information on plans to move into other nearby markets in Texas, with sights set on San Antonio as the next area of service.
Launching in Houston opens a gateway to Austin and San Antonio, Smith said. “Geographically, [Houston] is obviously a much closer base than DFW would be, so when we have some installation overflow that we need techs to handle, it would be much easier for them to go from Houston to Austin for support than it would be from DFW to Austin,” Smith explained.
Fortress Security is currently offering free installation and activation of home security systems. Houston residents can request a quote for monthly service online.